Cascade Group, the top rated central London print & design house, is pleased to announce that it is now ISO9001 certified.
ISO 9001 is an internationally recognised quality management system that requires regular inspections by independent auditors and provides objective proof that a business has implemented an effective quality management system.
Cascade Group’s ISO9001 certification covers its full range of services including design, web development, marketing services, lithographic & digital printing and print finishing to meet customer requirements for quality of product and service.
“We found that the ISO9001 requirement for continual review and improvement of our services fitted perfectly with what we have been doing for over 30 years – providing high quality products and exceptional customer service to our clients,” commented Richard Adler, the managing director who focuses on the production side of the business. “Without really thinking about it, we had been running our whole business on the basis of quality management. When our assessor asked what our acceptable failure rate was and we said ‘zero’, he burst out laughing!”
“With central production units and local offices spread across central London, achieving this certification is just further proof that every part of our business and every member of our team is committed to being exceptional,” Adler concluded.
As a part of its quality control system, Cascade Group uses the Feefo independent reviews service. At the time of writing Cascade has an overall Feefo rating of 99%.
With the ISO9001 Quality Assurance standard in place, Cascade Group will be extending its range of public sector and corporate solutions.
About Cascade Group
Cascade Group delivers everyday print and design services such as copying, digital colour printing and binding as well as more sophisticated ‘couture’ solutions including direct marketing, large format displays and lithographic printing to meet the needs of an exacting clientele. With dedicated and reliable production experts on the ground at local offices spread across central London, a secure, private lithographic production facility, a design and marketing studio of top creative talent and a variety of strategic niche partners, Cascade Group is able to meet and deliver upon any print or design requirement, budget or timescale.
Please visit: www.cascadelondon.co.uk for more detailed information.